Returns Information

Upon ordering from this website, you agree to the following policy:

Returns
Our 30 day money back guarantee policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

All sales transactions are final.

All changes to orders must be made known to us via email ASAP within 1 hour from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore.

Once an order has been placed, we regret to inform you that we do not allow any cancellation due to the fully automated nature of our order processing. This is to ensure minimal disruption to our automated system and order fulfillment team. 

Should an exception be made, all order cancellations and refunds will be subjected to a cancellation & processing fee of 50% of the original order. 

We do not offer refunds due to shipping times! 

No refunds can be given while your order is in transit!

Exchanges (if applicable)
We only replace items if they are defective or damaged. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, artificial flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

* We not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays. 

*Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.